Technical Support Engineer - Trainee
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Summary
New Delhi, India
Full-time
Entry-level
About this Job
Atlanta Systems Pvt. Ltd.
? www.atlantasys.com? Head Office: Connaught Place, New Delhi
Position: Technical Support Engineer – Trainee
Location: Connaught Place, New Delhi Job Type: Full-time Experience: Previous internships in customer roles preferred Qualification: B.Tech in Electronics & Communication Engineering (ECE) – Mandatory & Good Communication
Job Overview
Atlanta Systems Pvt. Ltd. is looking for a dedicated and enthusiastic Technical Support Engineer – Trainee to join our Delhi team. This role offers hands-on experience in IoT devices, technical troubleshooting, and customer support, making it an excellent opportunity for fresh graduates to build a strong foundation in technical support and electronics systems.
Key Responsibilities
Provide technical support for IoT devices, including installation and configuration
Troubleshoot hardware and software issues related to GPS and IoT devices
Handle inbound customer queries and ensure timely resolution
Perform device testing, diagnostics, and quality checks
Assist with SIM activation and connectivity-related tasks
Maintain records of issues, resolutions, and daily activities
Coordinate with R&D and service teams for complex technical issues
Guide customers on product usage and platform features
Required Skills
Strong understanding of basic electronics and communication concepts
Knowledge of microcontrollers and embedded systems (basic level)
Familiarity with communication protocols such as UART, I2C, and SPI (preferred)
Basic proficiency in MS Excel and documentation
Good analytical and problem-solving skills
Effective communication and teamwork abilities
Preferred (Good to Have)
Hands-on experience with embedded systems or IoT-based projects
Basic knowledge of networking and troubleshooting
Exposure to GPS-based devices or systems
Why Join Us?
Work with a leading IoT manufacturing company
Gain practical, hands-on industry experience
Opportunities for growth in technical and R&D roles
Supportive and collaborative work environment
About the Company
