Manager Operations - Robotics Labs

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

The Role

We are looking for a high-impact Operations Manager to lead a mission-critical Robotics AI project focused on physical and cognitive task completion (sorting, assembling, matching, and hands-on activities). This isn’t a "sit back and delegate" role—we need a startup-pro who is obsessed with AI-first automation and can bridge the gap between complex physical workflows and digital intelligence.

You will be responsible for the entire lifecycle of the Bangalore various hubs across India, from fleet management to scaling a high-performing team. You are someone who looks at a manual process and immediately thinks, "How do I automate this using n8n, Zapier, or Vapi?"

What You’ll Do

• Team Scaling & Mentorship: Lead the end-to-end hiring and development of a high-output team of agents and operators.
• AI-First Execution: Heavily leverage ChatGPT and LLMs to design task frameworks, brainstorm agent workflows, and solve operational bottlenecks.
• Operational Excellence: Oversee day-to-day AI task execution. You’ll be the architect of our SOPs, ensuring that quality control isn't just a checkbox but a data-driven process.
• Fleet & Facility Management: Take ownership of the physical infrastructure, managing the fleet of robotic assets and ensuring the Bangalore facility runs like a well-oiled machine.
• CS-Ops & Stakeholder Sync: Act as the primary bridge between on-the-ground execution and global strategic leadership. You’ll handle "CS-Ops" by ensuring project stakeholders have real-time visibility into progress.
• Data Mastery: Be hands-on with numbers. You should be comfortable tracking KPIs, managing budgets, and using data to justify operational pivots.

Required Qualifications

• 5+ years of leadership experience in fast-paced operations, tech-driven BPOs, or hardware/robotics startups.
• Startup DNA: You thrive in ambiguity and prefer building systems from scratch rather than following a legacy playbook.
• Automation-First Mindset: Proven experience using AI tools and automation platforms to eliminate manual friction.
• Analytical Rigor: Expert-level proficiency in managing operational metrics and data reporting.

Why Join Us

• Lead the Future: Play a defining role in an innovative AI-powered data capture initiative that has tangible physical outcomes.
• High Autonomy: We value "owners" over "renters." You’ll have the space to implement your own automation strategies.
• Competitive Compensation: We offer a top-tier package including commute allowances, catered food, and a culture that rewards high-velocity impact.

Our Values

• **Empathy, Trust & Candor **We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• **Bias for Action **We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• **Always Be Learning **We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• **Act Like an Owner **We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015,Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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