IT Technician

About Us:

At ID Logistics we are dedicated to fostering a dynamic and inclusive work environment where every team member is welcomed and valued. As a leading global 3PL (3rd party logistics) transportation organization with over 35,000 employees in over 400 sites across 18 countries, we pride ourselves on our customer first approach and commitment to operational excellence.

Position Overview:

The IT Technician maintains and supports computer systems and warehouse systems aiming for the highest functionality. They must have knowledge of Warehouse process, computer software, hardware, RF equipment and a variety of internet applications. The ideal candidate will have great troubleshooting abilities and attention to detail. The goal is to build and maintain efficient operational performance within the warehouse to optimize the role of technology on business sustainability in a 3PL packaging and fulfillment warehouse.

Schedule: Monday - Friday, 7:00am- 3:30pm

Status: Exempt

Competitive Total Rewards Package: Attractive annual salary range of $70K - $75K plus a performance-based bonus, with benefits including health, dental, and vision insurance, 401(k) matching, and more.

Responsibilities:

• Collaborate with cross-functional teams, including business analysts, project managers, development, and stakeholders, to ensure successful project delivery.
• Develop strategies for short- and long-term goals to meet or exceed expectation of the warehouse operations
• Perform system trouble shooting and analysis of warehouse operational equipment and systems
• Support PowerShell scripting/automating
• Own the relationship with between technical operations and production operations
• Package software installations on many computers at a time
• Ensure security and privacy of networks and computer systems
• Diagnose and resolve technical issues
• Set up workstations with computers and necessary peripheral devices (PC’s, USB Peripherals, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Develop and maintain documentation, including design specifications, system modifications, integration plans, and user guides.
• Follow corporate and site-specific Good Manufacturing Practices and report noncompliance when observed.
• Observe all company safety rules and assist in enforcement as appropriate.
• Other job duties as assigned.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1+ year of IT support experience
• Working knowledge of:
  • Microsoft Windows 10 & 11 and Microsoft Server product line
  • Microsoft Office Suite
  • TCP/IP networking, VPN technologies
  • Data backup, virus protection, and network system monitoring
• Strong analytical and troubleshooting skills with ability to troubleshoot complex technical issues.
• Outstanding organizational and time-management skills
• Effective communication skills (verbal, written, and presentation)
• Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
• Solid understanding of computer systems, networks, and internet security principles
• Ability to participate in on-call support within a 24/7 operational environment

Preferred Qualifications:

• Experience with RF technology
• Experience with functional warehouse operations and warehouse systems (WMS)
• Strong knowledge of system configuration processes