Field Service Technician

The Position:

The safe, proper, and efficient installation, commissioning and/or service of Somic machinery at customer’s facility and in-house, ensuring overall customer satisfaction.  Ensures cooperation and information flow between departments such as Sales and Engineering.

Job Duties:

• Troubleshooting of mechatronics, electrical controls and mechanical

• Setting and fine tuning of the parameters regarding customer arrangements and blank specifications

• Understanding mechanical movements, timing and positioning; know how adjustments impact other areas and functions of the machine.

• Provide detailed documentation, including daily reports and weekly service reports.

• Complete preventive maintenance, maintenance, and repair work at the customer locations

• Serve as Project Manager and Tech Support while on-site during installations

• Competent and consistent communication with customers on-site

• Administrative tasks, per checklist and documentation

• Training customer personnel on-site

• Installation and set-up of SOMIC equipment

• Ensures customer satisfaction of all services provided

• Complete equipment performance analysis and recommendations for improvements

• Safe working habits in all facets of the job.

• Professional representative of SOMIC with current and potential customers

• Perform PLC, HMI programming, and logic adjustments in conjunction with Engineering.

• Required travel 75%-90%

• Completed Technical Degree from 2- or 4-year program in Mechatronics, Industrial Automation Technology, Robotics, Electronics or comparable

• Automated case packaging experience is a must

• 3+ years of experience in the installation, commissioning and troubleshooting of complex machines and systems

• Knowledge of electrical engineering, control technology, pneumatics, and mechanics

• Functional knowledge of PLCs with ability to troubleshoot and resolve minor issues

• Safe, structured, and reliable work approach, entrepreneurial mindset

• Excellent customer service skills

• Ability to work independently, with a confident manner

• Professional appearance and strong communication skills

• Able to work under pressure and be flexible

• Must be fluent in English

• Must have a valid class D driver’s license and US Passport required

• Must be self-motivated with a positive, can-do attitude

Pay Range:   $38.00/hr. - $42.00/hr. + After Hours & Weekend Differentials

We offer:

• Flexible working hours

• Pleasant working atmosphere

• 16 Days of annual PTO

• 10 Paid Company Holidays

• Medical, Dental and Vision

• Health Spending Plan (with Employer contributions)

• Employer paid Life/AD&D, Short & Long Term Disability

• Voluntary Life/AD&D – Employee, Spouse, and Children

• 401K

• Safety Glasses Allowance (prescription and non-prescription)

• Safety Boots Allowance

• Employee Referral Incentives