Field Service Engineer

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Service Operations Manager

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Your role and responsibilities

In this role, you will have the opportunity to execute service work with low to medium complexity as per work instructions and in accordance with ABB standard processes, quality standards, and safety guide-lines. Each day, you will plan and execute work with a first-time right approach with customers. You will also showcase your expertise by displaying a clear sense of urgency and care in your area of responsibility. The work model for the role is: This role is contributing to the Motion Service business area (Drives –Medium Voltage) in Italy.

Main stakeholders are customers, service teams, project managers and technical support functions.

You will be mainly accountable for:

• Working with the customer (while on-site) to identify opportunities to improve operations and eliminate pain points
• Performing field service tasks on medium voltage drives, identifying technical issues, and carrying out analysis both remotely and on-site
• Executing installation, commissioning, maintenance, and troubleshooting activities on medium voltage drives
• Preparing material lists needed for service activities and ensuring all materials, parts, and equipment are available and compliant with quality standards
• Troubleshooting equipment and process failures, proposing corrective actions, and making recommendations to prevent recurrence
• Delivering service interventions with a first-time right approach, ensuring timely and high-quality execution
• Preparing service reports and technical documentation to be validated by the customer
• Operating in full compliance with ABB safety policies and customer requirements
• Traveling frequently across Italy and abroad for service activities and training

Qualifications for the role

• You enjoy working with electrical equipment, drives, and field service activities in the industrial and energy sector

• You have experience or knowledge in testing, maintenance, or service in electrical environments (inverters, electrical motors, protection systems, power supplies, exciters)

• You are highly skilled in troubleshooting and problem-solving within industrial electrical systems

• You are passionate about technical problem solving, teamwork, and delivering high-quality service

• Degree or technical diploma in Electrical, Electrotechnical (or equivalent experience)

• You are at ease communicating in Italian and English (both written and spoken)

• Availability to travel frequently in Italy and abroad

Benefits

We also offer our employees the following benefits:

• Competitive compensation: Attractive salary packages and performance bonuses.

• Corporate welfare: Access to a wide range of services and personal well-being support.

• Career development: Structured career paths, individual development plans, opportunities for internal mobility, including international roles, technical and managerial training programs, mentoring and access to global learning platforms

• Flexibility and work-life balance: Flexible working hours, hybrid work options, and a strong focus on work-life integration.

• Employee Support: free services like psychological help, wellness coaching, and emotional support for employees and their families.

• Parental Leave: at least 12 weeks of fully paid leave for primary caregivers and 4 weeks for secondary caregivers, promoting DEI values.

• Meal allowance: Access to canteen is provided to support daily lunch expenses.

More about us

ABB Motion Services helps customers around the globe by maximizing uptime, extending product life cycle, and enhancing the performance and energy efficiency of electrical motion solutions. We enable innovation and success through digitalization by securely connecting and monitoring our customers’ motors and drives, increasing operational uptime, and improving efficiency. We make the difference for our customers and partners every day by keeping their operations running profitably, safely and reliably.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.