Field Service & Applications Engineer

Job Title

Field Service / Applications Engineer

Job Type

Full-time

Location

Atlanta, GA preferred (Southeastern United States possible)

Job Summary

The Field Service / Applications Engineer provides technical support for Koh Young inspection machines and systems. Responsibilities include installation, maintenance, troubleshooting, training, and customer support. The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.

Key Responsibilities

Installation and Service

• Plan and coordinate system installations, including site preparation and logistics.

• Install Koh Young machines and systems and ensure successful customer acceptance.

• Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.

• Troubleshoot and resolve hardware, software, and process issues.

Technical Support

• Provide technical support remotely and on-site for customers and partners.

• Conduct machine audits, process assessments, and operational improvement recommendations.

• Support testing and validation of new software features and system functions.

• Maintain training and demo machines at Koh Young facilities.

Customer Training and Support

• Train customers and colleagues on system operation, maintenance, programming, and best practices.

• Conduct Level 1 and Level 2 training sessions at customer sites and company offices.

• Monitor customer workflows and recommend improvements to maximize system performance.

Pre-Sales and Applications Support

• Support sales teams with technical demonstrations, evaluations, and customer presentations.

• Program customer sample boards for Koh Young inspection systems.

• Generate and present detailed reports on sample testing results and system capabilities.

• Assist with proposal preparation and technical consultations.

Reporting and Communication

• Prepare installation, training, evaluation, demo, and expense reports according to company policies.

• Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.

Requirements

• Bachelors degree in a technical discipline, associate degree, or equivalent technical training.

• 24 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields preferred.

• Strong troubleshooting, analytical, and problem-solving skills.

• Excellent communication and presentation skills.

• Strong computer and networking skills; mechanical aptitude required.

• Experience with 2D/3D AOI or SPI systems preferred.

• Familiarity with Windows 10/11, Windows Server (Linux experience preferred).

• Experience with relational databases such as MS SQL or MS Access preferred.

• Understanding of Statistical Process Control (SPC) in manufacturing environments preferred.

• Ability to interpret technical drawings and specifications.

• Proficiency with Microsoft Office tools including Excel (Pivot Tables), Word, and PowerPoint.

Travel Requirements

• Approximately 75% travel required, both domestic and international.

• Valid U.S. or Canadian passport required.

• Valid drivers license and good driving record required.

Physical and Work Environment

• Ability to work with computers frequently.

• Ability to work in light industrial manufacturing environments, including exposure to noise and machinery.

• Ability to occasionally lift and move heavy equipment safely.

Benefits

• Health, dental, vision, and life insurance (including dependent coverage) with no employee premium

• 401(k) retirement plan with 5% company match

• Paid time off and company holidays